We have been supplying Perth with quality shading solutions for the past two decades. We are so confident in our experience, craftsmanship and service that we offer a minimum, 2 years full guarantee across all our products while some fabrics offer a 5-year warranty. Naturally, the few obvious conditions and exclusions apply:
- Exposure to elements
- Non-compliance of measurement, installation, cleaning or maintenance instructions
- Normal wear and tear
In the case that you believe that your product is not as you ordered, the following will occur:
- We will undertake to replace for you any product delivered to you by our nominated carrier that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” page where we will respond and set out our requirements relating to return of such goods. Goods that are not returned in the manner set out will not be accepted for return. Please contact us within 48 hours of delivery and attach photos of the damage in your email so we can better understand the state of the goods.
- If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.